Support

We're here to help.

Having trouble with across.? Email us at hello@across.so and we'll get back to you as soon as possible.

Common Questions

How does CQ work?
CQ (Crossword Quotient) is your skill rating. It goes up when you solve puzzles — faster solves and harder puzzles earn more points. Using hints or checks reduces your CQ gain.

Can I cancel my Pro subscription?
Yes. Go to Settings → Manage Subscription in the App Store. You can cancel anytime and keep Pro access until the end of your billing period.

How do I delete my account?
Go to Settings → Delete Account in the app. This permanently removes your account and all data within 30 days.

How do I add friends?
Tap the Compete tab → Add Friends. You can share your invite link or search by username.

Why isn't my streak counting?
Streaks count when you complete at least one puzzle (Sprint or Standard) per day. Archive solves don't count toward streaks.